Refund & Return Policy

At ATMAH, All That Maketh a Home, we strive to deliver high quality handcrafted products. Please read the following policy carefully before placing your order.

Cancellation Policy

Orders can be cancelled within 1 hour of placing the order. Once the cancellation is processed, the refund will be credited within 2 to 5 working days to the same payment method used for the order.

After the 1 hour window, orders move into packing and dispatch and cannot be cancelled.

Cancellation or Refusal After Dispatch

Once an order has been handed over to the courier, it cannot be recalled or cancelled.

If an order is cancelled after dispatch, or if the parcel is refused at the time of delivery, applicable charges already incurred on the order will be deducted from the refund. The balance will be credited within 2 to 5 working days to the original payment method.

The same applies to orders returned to us undelivered due to an incorrect or incomplete address, an unreachable contact number, or two failed delivery attempts.

Return Policy: Non-Personalised Products

Returns are accepted only in cases of damaged, defective, or incorrect items. A replacement will be shipped within 7 working days of us receiving the returned product.

Return Policy: Personalised and Made to Order Products

Personalised products are made to order, and we are unable to issue a refund or replacement once the order has been placed, except in cases of damage or defect.

We will try to accommodate changes if requested, however there is no guarantee that changes can be made after 1 working day from the time of placing the order.

Eligibility for Return or Replacement

• Customers must record a clear unboxing video at the time of opening the package.
• The damage or defect must be clearly visible in the video.
• Requests must be raised within 48 hours (2 days) of delivery via email at talk2atmah@gmail.com or on WhatsApp at 9633322341.
• The product must be unused and in its original condition and packaging.

Replacement and Refund

• If the product is received in a damaged or defective condition, a replacement will be provided upon approval.
• In cases where a replacement is not possible, a gift card (store credit) will be issued for the value of the product.
• Gift cards can be used for future purchases on our store.

No Returns or Replacements Will Be Given In The Following Cases

• Incorrect or outdated delivery address, or any form of PO Box address.
• After 2 failed delivery attempts by our courier, or if the package is refused by the recipient, unless the product is damaged or defective.
• Sizing issues. Please check the measurements listed on the product page carefully before placing your order. If you have any doubts about size or dimensions, message us on WhatsApp at 9633322341 before purchasing and we will be happy to help.
• Products returned in a used or damaged condition.
• Minor variations in colour, texture, or design due to natural materials or lighting.
• Claims raised after 48 hours of delivery.
• Claims submitted without a valid unboxing video.

For support, contact us at: talk2atmah@gmail.com or WhatsApp 9633322341